4.0 out of 5 stars I like the hardware and concept...some issues with security

2026-03-01    -Rivian

I've been a Ring customer since early on. This is my second set used in my second home. The hardware is mostly the same, but the keypad and the door sensors have been upgraded. The sensors are much, much smaller than Gen 1. The alarm overall works well and the monitoring contract is good. No long term commitments and the inclusion of video storage for all the cameras are really nice.My favorite aspect of the Ring alarm is the ever expanding biosphere. There's constantly more functions added. And they're accessible to the average user. They may not be 100% professional grade, but they work well for the most part. And they are thoughtfully designed. If things don't work perfectly, I can can be reasonably certain that improvements are on the way. The best is that you can implement these changes yourself. I'm tired of buying entire systems from alarm companies and having to call them back and overpay them to add features. With Ring...you can do it all yourself.I'm holding out the last star b/c I'm going through some issues with customer service. I'll update if necessary, but want to give Ring a chance to fix the problem.

5.0 out of 5 stars Great product!

2026-02-13    -DerekBethany

Functionable. Greatsize, not too big. Works perfect easy to use. Easy to conmect. Great simple design. User friendly. Great range. I can feel safe in my home with this system! Highly recommend! Great value.

5.0 out of 5 stars You Don't Need a Glass Break Sensor!

2025-12-25    -Brendan

The Ring 2nd Gen is my first experience with a home install of a security system; however, not my first experience with security systems in general.If you're somewhat tech savvy you won't have a problem setting this up. The materials provided upon unboxing were sufficient enough to guide me to setting up and installing this security system without any prior experience. I am converting over from ADT due to their expensive monthly costs and I was extremely happy to find that the magnet side of the window and doors sensors (the smaller side of the sensor) worked with Ring. What this meant was I only had to replace part of my ADT system, thus making install easier and less time consuming.Software is easy to use. I was able to figure it out on my own without any instructions.Some people will complain that Ring doesn't have glass break sensors but coming over from ADT I will tell you that this is a blessing. The biggest false alarm you will get is from glass break sensors, especially if you have kids. I can't tell you how many times I had a false alarm go off because a kid banged their toys around, or screamed at the right tone, or threw a dish into the sink. I understand the need for glass break sensors in certain situations, like a bigger where you might not be able to hear a window break. If you want a glass break sensor there is nothing stopping you from putting a window/door sensor on the glass itself, positioned in a manner that doesn't interfere with the operation of the window. Stick the sensor on the bottom of the window frame and the contact magnet above it directly on the glass. If/when someone smashes the window and clears out the glass to climb thru, it's going to go off. I get that this is not practical for every scenario and every window, but it is an option.Alexa Guard is another option and while it isn't a true glass break sensor, it is a bit of a backup.I want to edit to add that I'm a little frustrated with Amazon on the package options and shipping.I bought the 14 piece kit, however, I did not need the 14 piece kit. I didn't need the 2nd keypad, motion sensor or range extender. All I needed was one the base station, one keypad, one motion sensor, the fire alarm listener and 8 contact sensors. Buying all that stuff separately cost more than the 14 piece kit so I was forced to order it. This is when I became aware that a true 14 piece kit doesn't exist. What Amazon did was ship me an 8 piece kit and then all the other pieces separate, like I wanted to order anyway. They all shipped at different times with the last pieces arriving 5 days after the initial kit. I wish they would have at least arrived at the same time so I could have installed my system all at once, however, doing it this way gave me the chance to see just how easy it is to add on additional devices at any time.The cellular backup is via AT&T. You'll want to check service at your address.

5.0 out of 5 stars Solid system for the price

2026-02-04    -Gina Milhauser

Easy to set up, arrived undamaged, free 30 day trial of emergency services. The sensors all attached easily to fluted frames without the need for risers. My main challenge now is in remembering to disarm it when I let the dog out.So far so good, and I feel a lot more secure at night.

5.0 out of 5 stars You Don't Need a Glass Break Sensor!

2026-01-26    -Brendan

The Ring 2nd Gen is my first experience with a home install of a security system; however, not my first experience with security systems in general.If you're somewhat tech savvy you won't have a problem setting this up. The materials provided upon unboxing were sufficient enough to guide me to setting up and installing this security system without any prior experience. I am converting over from ADT due to their expensive monthly costs and I was extremely happy to find that the magnet side of the window and doors sensors (the smaller side of the sensor) worked with Ring. What this meant was I only had to replace part of my ADT system, thus making install easier and less time consuming.Software is easy to use. I was able to figure it out on my own without any instructions.Some people will complain that Ring doesn't have glass break sensors but coming over from ADT I will tell you that this is a blessing. The biggest false alarm you will get is from glass break sensors, especially if you have kids. I can't tell you how many times I had a false alarm go off because a kid banged their toys around, or screamed at the right tone, or threw a dish into the sink. I understand the need for glass break sensors in certain situations, like a bigger where you might not be able to hear a window break. If you want a glass break sensor there is nothing stopping you from putting a window/door sensor on the glass itself, positioned in a manner that doesn't interfere with the operation of the window. Stick the sensor on the bottom of the window frame and the contact magnet above it directly on the glass. If/when someone smashes the window and clears out the glass to climb thru, it's going to go off. I get that this is not practical for every scenario and every window, but it is an option.Alexa Guard is another option and while it isn't a true glass break sensor, it is a bit of a backup.I want to edit to add that I'm a little frustrated with Amazon on the package options and shipping.I bought the 14 piece kit, however, I did not need the 14 piece kit. I didn't need the 2nd keypad, motion sensor or range extender. All I needed was one the base station, one keypad, one motion sensor, the fire alarm listener and 8 contact sensors. Buying all that stuff separately cost more than the 14 piece kit so I was forced to order it. This is when I became aware that a true 14 piece kit doesn't exist. What Amazon did was ship me an 8 piece kit and then all the other pieces separate, like I wanted to order anyway. They all shipped at different times with the last pieces arriving 5 days after the initial kit. I wish they would have at least arrived at the same time so I could have installed my system all at once, however, doing it this way gave me the chance to see just how easy it is to add on additional devices at any time.The cellular backup is via AT&T. You'll want to check service at your address.

5.0 out of 5 stars Ring made me a Believer!

2026-01-29    -Uncle Fester

I currently have a SimpliSafe alarm system that’s costing me a monthly charge of $31 for monitoring. My daughter recently moved into her own home and I thought I’d install a Ring alarm system for her. The initial purchase price was comparable to the SimpliSafe, the installation was almost effortless, and the professional monitoring fee was 1/3 of what I’m paying SimpliSafe! When I say the system was easy to set up, I had my 8 year old grandson install the four sensors, extender, and alarm. I installed the keypad, but everything else was taken care of by the young man. Conclusion is that I’m getting rid of my SimpliSafe system and installing a Ring system in its place. The Ring phone app is much easier to understand and use too. No regrets so far, and I know my daughter and my grandchildren are protected at home.

5.0 out of 5 stars Great product!

2026-01-09    -DerekBethany

Functionable. Greatsize, not too big. Works perfect easy to use. Easy to conmect. Great simple design. User friendly. Great range. I can feel safe in my home with this system! Highly recommend! Great value.

4.0 out of 5 stars I like the hardware and concept...some issues with security

2026-01-26    -Rivian

I've been a Ring customer since early on. This is my second set used in my second home. The hardware is mostly the same, but the keypad and the door sensors have been upgraded. The sensors are much, much smaller than Gen 1. The alarm overall works well and the monitoring contract is good. No long term commitments and the inclusion of video storage for all the cameras are really nice.My favorite aspect of the Ring alarm is the ever expanding biosphere. There's constantly more functions added. And they're accessible to the average user. They may not be 100% professional grade, but they work well for the most part. And they are thoughtfully designed. If things don't work perfectly, I can can be reasonably certain that improvements are on the way. The best is that you can implement these changes yourself. I'm tired of buying entire systems from alarm companies and having to call them back and overpay them to add features. With Ring...you can do it all yourself.I'm holding out the last star b/c I'm going through some issues with customer service. I'll update if necessary, but want to give Ring a chance to fix the problem.

5.0 out of 5 stars Ring made me a Believer!

2026-01-24    -Uncle Fester

I currently have a SimpliSafe alarm system that’s costing me a monthly charge of $31 for monitoring. My daughter recently moved into her own home and I thought I’d install a Ring alarm system for her. The initial purchase price was comparable to the SimpliSafe, the installation was almost effortless, and the professional monitoring fee was 1/3 of what I’m paying SimpliSafe! When I say the system was easy to set up, I had my 8 year old grandson install the four sensors, extender, and alarm. I installed the keypad, but everything else was taken care of by the young man. Conclusion is that I’m getting rid of my SimpliSafe system and installing a Ring system in its place. The Ring phone app is much easier to understand and use too. No regrets so far, and I know my daughter and my grandchildren are protected at home.

5.0 out of 5 stars Solid system for the price

2026-02-06    -Gina Milhauser

Easy to set up, arrived undamaged, free 30 day trial of emergency services. The sensors all attached easily to fluted frames without the need for risers. My main challenge now is in remembering to disarm it when I let the dog out.So far so good, and I feel a lot more secure at night.