1.0 out of 5 stars Not worth the cost long term.

2026-02-28    -Lindsey Dorris

UPDATE: wouldn’t recommend. After less than four years, the screen is going out and Samsung support has done nothing to help. We’ll be replacing it with a non frame tv because I can’t be bothered to deal with it anymore.The aesthetic of this TV is undeniably its saving grace. As a TV alone, it's not worth the money. The UX is awful, and it's also a pain to use Apple TV or Roku as it's just more clicks to get them started. The remote barely works even when fully charged. Every time there's an issue Samsung just tells me to factory reset it, which is a huge pain. The two main issues that I've encountered are not being able to upload pictures (the reset did fix that) and the audio/video not syncing (no soundbar, still troubleshooting and praying for a system update fix).It does look beautiful, however, the art mode has started to have a pink hue that I can't seem to remove, see the photo attached. The white balance only allows for warm/cool changes.The picture quality is great and I love the matte finish since our home is fairly bright. We can still see it perfectly without shutting the curtains.Overall, I'm not sure I'd recommend it. I've heard that it's come a long way from the first generation, but it still has a long way to go.

5.0 out of 5 stars Remote control is almost worthless

2026-01-21    -Patricia L. Anderson

I have two Samsung frame TVs. The remote controls do not have batteries, but theoretically they can be charged by light or being plugged in.However, I would give both remote controls a one on a scale of one to 10. I try and put them in the sunlight every day and all of a sudden they quit working. I have to plug them in and charge them. It’s just happened tonight for about the 20th time and I can’t even turn my television off even when remote is plugged into charge. They need to do better with a remote controls than the ones that come with the television help.

Faulty box

2026-02-05    -Shohidul Choudhury

The frame tv is great. However it’s prone to electrical faults. The tv I purchased did not work and I had to return it.

1.0 out of 5 stars Not worth the cost long term.

2026-02-09    -Lindsey Dorris

UPDATE: wouldn’t recommend. After less than four years, the screen is going out and Samsung support has done nothing to help. We’ll be replacing it with a non frame tv because I can’t be bothered to deal with it anymore.The aesthetic of this TV is undeniably its saving grace. As a TV alone, it's not worth the money. The UX is awful, and it's also a pain to use Apple TV or Roku as it's just more clicks to get them started. The remote barely works even when fully charged. Every time there's an issue Samsung just tells me to factory reset it, which is a huge pain. The two main issues that I've encountered are not being able to upload pictures (the reset did fix that) and the audio/video not syncing (no soundbar, still troubleshooting and praying for a system update fix).It does look beautiful, however, the art mode has started to have a pink hue that I can't seem to remove, see the photo attached. The white balance only allows for warm/cool changes.The picture quality is great and I love the matte finish since our home is fairly bright. We can still see it perfectly without shutting the curtains.Overall, I'm not sure I'd recommend it. I've heard that it's come a long way from the first generation, but it still has a long way to go.

5.0 out of 5 stars Great TV, watch out for shipping damage

2026-02-23    -Scott A. Grayson

TV is great, be cautious ordering such a fragile item to be shipped. Product came unusable with the power connection point inside the TV broken and pushed into the TV. After mounting and powering on the TV would power cycle itself every few seconds making it impossible to navigate any screens to get to settings or diagnostics. Spoke to Amazon support who forwarded me to Samsung to try to get a service rep out to repair the TV. The Samsung rep recommended returning the TV for a replacement seeing as it was new out of the box, the Amazon rep was quick to click back onto the call and inform me they would not offer a replacement but could accept a return and I could purchase the TV again. The Samsung rep then sent me a text informing me that she had been hung up on and if I needed further help from Samsung to reach out to her, she still highly recommended replacing the entire unit. After speaking to the UPS driver who picked up the return he was very clear that boxes that do not fit in shelves are put flat on the floor, my suspicion is the TV was delivered flat and was damaged in shipping from the jarring. Now waiting 2 weeks for Amazon to issue a refund and out the cost of 2 TVs until then..Purchased a replacement at best buy where they beat amazons price, undamaged TV is great! Everyone who sees it sitting in art mode comment on how realistic the paintings look and how great the image is when viewing videos. The smart things app that accompanies the TV can be a little slow and confusing at times but fortunately it isn’t needed often. Highly recommend the Samsung frame, just caution having something so fragile come bouncing down the road to your home out of your control.

5.0 out of 5 stars Stunning unit for artwork, presentations, digital signage, and streaming TV

2026-01-23    -LW

This was our first Frame purchase - WOW! The display is beautiful, and the available artwork is stunning. We laugh as people who have walked by when the artwork changed have stopped in shock and said, "I thought that was a painting." The unit is exceeding thin, so mounts close to the wall. So, if you want access to the back, make sure you discuss it with your installer. Also, I believe there is a separate control unit. We had a box put in behind our TV to store the control unit. Some folks use their credenza with a cable "hider" up to the unit.

5.0 out of 5 stars Great TV, watch out for shipping damage

2026-02-22    -Scott A. Grayson

TV is great, be cautious ordering such a fragile item to be shipped. Product came unusable with the power connection point inside the TV broken and pushed into the TV. After mounting and powering on the TV would power cycle itself every few seconds making it impossible to navigate any screens to get to settings or diagnostics. Spoke to Amazon support who forwarded me to Samsung to try to get a service rep out to repair the TV. The Samsung rep recommended returning the TV for a replacement seeing as it was new out of the box, the Amazon rep was quick to click back onto the call and inform me they would not offer a replacement but could accept a return and I could purchase the TV again. The Samsung rep then sent me a text informing me that she had been hung up on and if I needed further help from Samsung to reach out to her, she still highly recommended replacing the entire unit. After speaking to the UPS driver who picked up the return he was very clear that boxes that do not fit in shelves are put flat on the floor, my suspicion is the TV was delivered flat and was damaged in shipping from the jarring. Now waiting 2 weeks for Amazon to issue a refund and out the cost of 2 TVs until then..Purchased a replacement at best buy where they beat amazons price, undamaged TV is great! Everyone who sees it sitting in art mode comment on how realistic the paintings look and how great the image is when viewing videos. The smart things app that accompanies the TV can be a little slow and confusing at times but fortunately it isn’t needed often. Highly recommend the Samsung frame, just caution having something so fragile come bouncing down the road to your home out of your control.

5.0 out of 5 stars Wow..... love the art work mode......love the tv picture as well.

2025-12-31    -soxster

A thing of beauty. 65 inch. We love the extreme flat mount against the wall. Looks like a picture frame for sure. Very convincing as art work and is great as a tv. More pricey than a comparable sized 65 inch tv but the ability to display artwork on a non- glare screen is well worth the price of admission. The remote takes some getting used to but works just fine. The software is a little wonky, but I am going with the flow. I do wish the art work mode had a little more flexibility. I would buy it again......oh I guess I did that, since I bought another for a relative.

5.0 out of 5 stars Remote control is almost worthless

2026-01-06    -Patricia L. Anderson

I have two Samsung frame TVs. The remote controls do not have batteries, but theoretically they can be charged by light or being plugged in.However, I would give both remote controls a one on a scale of one to 10. I try and put them in the sunlight every day and all of a sudden they quit working. I have to plug them in and charge them. It’s just happened tonight for about the 20th time and I can’t even turn my television off even when remote is plugged into charge. They need to do better with a remote controls than the ones that come with the television help.

5.0 out of 5 stars Wow..... love the art work mode......love the tv picture as well.

2026-02-15    -soxster

A thing of beauty. 65 inch. We love the extreme flat mount against the wall. Looks like a picture frame for sure. Very convincing as art work and is great as a tv. More pricey than a comparable sized 65 inch tv but the ability to display artwork on a non- glare screen is well worth the price of admission. The remote takes some getting used to but works just fine. The software is a little wonky, but I am going with the flow. I do wish the art work mode had a little more flexibility. I would buy it again......oh I guess I did that, since I bought another for a relative.